Refund policy

At Exxude Beauty, we are committed to providing high-quality wigs and hair extensions. Due to the nature of our products ALL SALES ARE FINAL but we do offer exchanges for defective products upon review by our customer service team.  

If you receive a defective item:  

1. Contact Us Within 3 Days – Email our team at exxudebeauty@gmail.com with your order number, a description of the issue, and clear photos.  
2. Review & Approval – Our team will assess your request and confirm if an exchange is approved.  
3. Return the Item – If approved, the product must be unused, unworn, and in its original packaging to qualify.  
4. Receive a Replacement– Once inspected, we will send a replacement of the same product.  

Important Notes
- No refunds or store credit unless approved by our customer service team
- Exchanges are only for defective products (if approved). We do not accept returns for incorrect selection or buyer’s remorse.  
- Customers are responsible for return shipping costs unless the issue was due to our error.  

For any questions, contact our support team at exxudebeauty@gmail.com